Level Up: What Smart Gaming Companies Know

Level Up is our first event built specifically with our gaming customers in mind. We’d love for you to join us for a lively conversation and networking happy hour to learn how other gaming companies run their support and address customer experience challenges.

AGENDA:
4:30PM - 4:40PM: Registration & Arrival

4:40PM - 4:55PM: Crazy Support Volume and Player Experience

Learn how gaming companies are dealing with crazy support volumes and embedding customer service into their players' experience
Sam Boonin, VP Products, Zendesk

4:55PM - 5:15PM: Player and Agent Satisfaction, Explained

KIXEYE will discuss how they've boosted customer satisfaction (and cost savings) while addressing the emotional needs of their players - and agents
Catherine Card, VP of Customer Advocacy, KIXEYE

5:15PM - 6:00PM: Breakouts

• Reporting to your management team
• Enabling self-service support
• New set up and best practices

6:00PM - 8:00PM: Level Up Happy Hour

Grab your seat before space runs out - we hope to see you soon!